Our smoked salmon is food, so once it has been delivered we cannot take it back. If your order has a quality problem or something goes wrong in delivery, we will replace it.
No returns on food
For food safety reasons we do not accept returns or exchanges on smoked salmon, salmon jerky, salmon candy, gift baskets or any other Vancouver Smoked Salmon product. Sales are final unless there is a quality or delivery problem.
When we replace your order
- The quality of your order is not what it should be.
- Your order arrives damaged or warm.
- Something else goes wrong in delivery.
How to reach us
Email sales@vancouversmokedsalmon.com or call 778-732-4002, or use the contact page. Please give us your order number and a photo of the problem, and we will arrange your replacement.
More about your order
Details on delivery, payment and order changes are on our customer help and FAQ pages.