Customer Help
Questions about your order? We are here to help.
Ordering and delivery
Orders and Delivery
Orders are delivered across the Lower Mainland, within 2 business days. We do not deliver on weekends or statutory holidays.
No. You can check out as a guest, or create an account at checkout to save your details.
Yes, before your order goes out. Email sales@vancouversmokedsalmon.com with your order number and the new address.
Use our order tracking page or the link in your confirmation email.
No. Payments are processed securely by our payment providers and we never keep card numbers.
No sales tax is currently added at checkout.
Within the Lower Mainland. Delivery is free on orders over $150 and $14.95 otherwise.
Usually, but frozen and pantry items sometimes travel separately.
Something not right?
Returns and Replacements
Because everything we sell is food, we cannot take returns. If there is a quality problem, or something goes wrong in delivery, contact us and we will replace it.
Please discard it and do not eat it. Email sales@vancouversmokedsalmon.com with your order number and a photo, and we will arrange a replacement.
Sorry about that. Email us your order number and a photo of what arrived, and we will send the right item at no cost.
Send a photo and your order number to sales@vancouversmokedsalmon.com and we will make it right.
Email sales@vancouversmokedsalmon.com or call 778-732-4002. We reply within 24 hours.
Contact us right away; we can change it before the order goes out.
Yes, until it has been sent out. Email us as soon as possible.
Email us and we will tell you when it is expected back.